FAQ

Shipping

All orders $75 and above are shipped free using USPS PRIORITY Mail - United States destinations only.

Orders below $75 ship for a flat fee of $5 using USPS First Class; $9 using USPS Priority Mail; and $32 using USPS Priority EXPRESS Mail.

All packages will be shipped with a tracking identification number

We gladly ship Internationally.  We do not ship to all countries; however, so please contact us first for shipping rates and to verify shipping to your country.

There may be additional customs costs associated with your package delivery to some countries outside of the United States.  Please be aware of these, and know that you will be responsible for any additional charges.

All orders ship from our design studio in Kansas, United States.  Days are approximate via the USPS.

USPS First Class Mail: 2 - 8 business days

USPS Priority Mail: 1 - 3 business days

USPS Priority Express Mail: 1 - 2 business days

Please note, that shipping times will vary depending on weather conditions, holidays, and other factors.  Also, these times do NOT include production time to create your piece.

Double check your shipping address to reduce the time it takes your order gets to you.  In addition, please use a physical address, if possible, to reduce USPS confusion and ensure appropriate delivery

Purchasing

Livvie + Hazel happily accepts PayPal.  You can use your PayPal balance or the cards and accounts associated with your PayPal account.  We never see your PayPal information; only payment confirmation.

We also happily accept Visa, MasterCard, American Express, ApplePay and Discover. You do NOT need to register with us in order to use your credit card.

Simply click the "checkout" button in your shopping cart.  Then find the box on the right of your screen that says "Gift Card or Discount Code."  Enter your code & it will be applied as long as it's valid.

Return Policy

We always package your item for travel as carefully as possible; however, if it comes to you broken or damaged, please let us know right away so we can note your concerns & begin the return process.  Please return it to us within 21 days of the purchase date.  Your item must be postmarked within 21 days of the purchase date.

Your refund of the purchase price will be refunded upon our receipt of your item in its original packaging.  Please be aware that your shipping expenses will not be refunded

We want you to be completed happy & thrilled with your Livvie + Hazel handcrafted jewelry.  If, by chance, you're not satisfied, please return it to us within 21 days of the purchase date.  Your item must be postmarked within 21 days of the purchase date.

Your refund of the purchase price will be refunded upon our receipt of your items in the original packaging.  Please be aware that your shipping expenses will not be refunded.

Security

All orders placed at livvieandhazel.com are encrypted using Shopify's Payment Industry Card Data Security Standard (PCI-DSS) technology to ensure that your personal payment information is safe & secure. Although no technology is 100% secure, this technology encrypts your data to keep the information confidential only during this transmission & only long enough to complete this transaction with us.

We are additionally secured through McAfee Secure Total Internet Protection.

Giving

We strongly believe in making humans, our community & our world the best it can possibly be.  In that mindset, our mission is to donate 5% of our sales to charities & organizations that further the independence & self-reliance of women.  We believe it helps us to give as much as it helps those we give to.

Together we are stronger!

Yes!  If you know of a women's charities, women/children organization or women's non-profit that could use our help, please let know know.

We love to spread giving goodness around!